FAQs

What is the Massachusetts Department of Energy Resources?

The Massachusetts Department of Energy Resources (DOER) develops and implements policies and programs aimed at ensuring the adequacy, security, diversity, and cost-effectiveness of the Commonwealth's energy supply to create a clean, affordable, equitable and resilient energy future for all residents, businesses, communities, and institutions. For more information about Massachusetts DOER, go here.

What is the Massachusetts DOER Weatherization Marketplace?

This offering enabled Commonwealth residents to easily receive winter weatherization products at no-cost* prior to and during the 2026 heating season.

_{*Limits apply. While supplies last.}

Who runs the Massachusetts DOER Weatherization Marketplace?

This offering is brought to you through a collaboration between AM Conservation and Massachusetts DOER.

Who is eligible for this marketplace?

All Massachusetts households are eligible to create an account on this marketplace. Participants must ship these products within the state of Massachusetts. The shipping address will be the address used at registration, this address will not be modifiable at checkout.

Do I need to use a valid email address?

Yes a valid email must be used when creating an account as Email confirmation is required. Please make sure that you use a valid email that you have access to when registering. Limit 1 marketplace account per household.

Is there a maximum amount of products I can receive?

There is a maximum of ten (10) free weatherization products per household. If a customer wishes to order more than ten products they can do so at full retail price. 

How do I know if my order was received?

After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email with your tracking number. The order confirmation and shipment confirmation emails will be sent to the email address entered at the registration process.

What forms of payment can I use?

If payment is required, MasterCard™, Visa™, Discover™, or American Express™ are accepted. All transactions are in U.S. dollars. Payment is only required if ordering more than ten (10) free products.

How long will it take for my order to arrive?

Most orders arrive within 1-2 weeks. Once your order ships, we'll send you a shipment confirmation email with a tracking number. You can use this to check your delivery status on the shipping carrier's website.

Why does a product I received look different than the one I ordered online?

Due to the high volume of activity this program is receiving, product substitutions may be made to meet demand. Substituted products may differ in brand, color, or size.

My question isn't here. What do I do?

Contact us here for additional questions.